Priscilla Ford

Priscilla Ford is a managed IT services professional and help desk operations manager based in New York City with over 12 years of experience supporting businesses with technical troubleshooting, network management, and IT service delivery. She has overseen technology operations for financial firms, law offices, and media companies, ensuring system reliability and minimizing downtime. Priscilla holds a degree in Information Technology from Fordham University and certifications including CompTIA A+, Network+, and ITIL Foundation. She is known for her ability to explain complex technical issues in simple, actionable terms and regularly contributes to IT support communities, answering questions on hardware troubleshooting, software licensing, and best practices for small business technology management.